Frequently Asked Questions

Everything you need to know about your gear and protection.

How do I determine my correct helmet size?

To find your perfect fit, wrap a measuring tape around the widest part of your head, about one inch above your eyebrows. Compare your measurement to our size chart found on each product page.

Are Bern helmets certified for multiple sports?

Yes, many of our helmets feature All Season technology and are dual-certified for both bike and snow sports, meeting CPSC and EN 1077B/1078 safety standards.

What is the difference between MIPS and standard liners?

MIPS (Multi-directional Impact Protection System) is a low-friction layer inside the helmet designed to reduce rotational motion transferred to the brain during angled impacts.

When should I replace my helmet?

We recommend replacing your helmet every 3 to 5 years, or immediately following any significant impact or crash, as the internal foam can lose its protective capabilities.

What is your return policy for gear?

We offer a 30-day return window for all unused items in their original packaging. Please ensure tags are attached to receive a full refund.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.