Returns & Exchanges

At Bern Helmets, we want to ensure you stay protected and comfortable on every adventure. If your gear isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unused items in their original packaging.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your helmet in its original box.

3

Ship It Back

Drop off your package at any authorized carrier location; please ensure all original tags and padding are included to avoid processing delays.

4

Receive Your Refund

After our warehouse team inspects the returned gear, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing